Global Extra service

This service is great for frequent international travelers, or if you are traveling for a longer period of time.

You get one phone number that works in over 120 countries (including all European countries) and you save up to 90% on international roaming rates!

Benefits:

  • Includes bonus call credit
  • Use in over 120 countries
  • Rates from €0.39 per minute (USD 49c)
  • €0.25 connection fee per call (USD 31c)
  • Free to receive calls in 80 countries
  • Easy to use voicemail
  • Free to receive text messages
  • Send international text messages for Euro 0.49 each (USD 61c)
  • Recharge minutes anytime via the phone or web
  • 24/7 customer service
  • It is prepaid, so no contracts, no credit checks and no monthly fees
  • Receive a +423 phone number

Rates | Coverage | Features | Getting started | Making calls | Recharge | Contacting Customer Service

Rates

Calling from
Key countries
Per minute rate to call a landline*
Per minute rate to receive
a call
Send
text message
Receive a text message
Value added services #
Balance enquiry & Recharge
Australia, Austria, Brazil, China, France, Germany, Greece, Ireland, Italy, Netherlands, Puerto Rico, South Africa, Spain, Switzerland, United Kingdom
0.39
FREE
0.49
FREE
0.39
FREE
Dominican Republic*, Jamaica*
0.59
FREE
0.49
FREE
0.59
FREE
Hong Kong
0.79
0.19
0.49
FREE
0.79
FREE
Thailand*
0.99
0.39
0.49
FREE
0.99
FREE
Canada
1.29
0.59
0.49
FREE
1.29
FREE
Mexico*, United States
1.59
0.79
0.49
FREE
1.59
FREE
India*
1.99
1.29
0.49
FREE
1.99
FREE

Determine the zone for the country you are traveling to and use the table above to find the applicable rate.

For example
- The cost of a call from the United Kingdom to a landline in Australia, United States or most European countries is €0.39 per minute
- The cost to receive a call when you are in France (zone 1) - nothing!

All rates quoted in Euros
# Value added services include listening to voicemail, contacting Customer service, call divert and language selection.
A connection fee of €0.25 applies to each call.
A per minute surcharge applies to call some countries and to call mobile phones.
A per minute surcharge of €0.20 applies to calls to mobile or cell phones in Australia, Austria, France, Germany, Ireland, Italy, Netherlands, South Africa, Spain, Switzerland, United Kingdom.

Surcharges (per minute)


Calling from
Key countries
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Australia, Austria, Brazil, China, France, Germany, Greece, Ireland, Italy, Netherlands, Puerto Rico, South Africa, Spain, Switzerland, United Kingdom
0
0.20
0.40
0.60
0.90
1.20
Dominican Republic*, Jamaica*
0
0.20
0.40
0.50
0.80
1.00
Hong Kong
0
0.20
0.50
0.50
0.80
1.20
Thailand*
0
0.30
0.30
0.50
0.60
2.00
Canada
0
0.30
0.30
0.70
0.70
1.70
Mexico*, United States
0
0.40
0.40
0.40
1.40
1.40
India*
0
1.00
1.00
1.00
1.00
2.00

Determine the zone for the country you are traveling to and the area of the country you are calling and use the table above to find the applicable surcharge.

* A per minute surcharge applies to make local calls in this country

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Coverage

Use your Global Extra service to make calls from over 120 countries

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Features

Value added services:

Language selection* Dial 055 from your mobile phone
Voicemail* Dial 077 from your phone
Balance inquiry** Dial 089 from your phone
Recharge* Dial 088 from your phone
Text messaging Send and receive text messages

* A per minute charge applies depending on the country you are in, starting from €0.39 per minute.
** There is no charge.

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Getting Started

Your Global Extra SIM card is already active for you. When you receive your package, read the user guide carefully and then:

  1. Check that the SIM card is correctly inserted and secure.
    * The SIM card is already inserted into your mobile phone if you ordered one. The SIM card is the small chip card located in the back of the phone. It allows you to connect to the network.
  2. Attach the fully charged battery to the mobile phone.
  3. Turn the mobile on.
    * Refer to your handset user guide on how to turn it on.
  4. Enter the 4-digit PIN found on the enclosed card and press OK.
    Your PIN code is a four digit code located on the PIN/PUK information card that accompanies your SIM card. Please enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 3 times during log-in. When the mobile phone registers with an available network (30-120 seconds) it is ready for use.

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Making calls

Making a call with your Global Extra service is a little different from normal calling but so easy!

Important:

  • Always dial the full international phone number
  • After dialing, you will be briefly disconnected and receive a call back. Answer normally like when receiving a call and wait for your call to be connected.

How to make a call

  1. Enter + (Hold down the + key until you see a + on your screen).
    Entering '+' replaces the need to dial the international dialing code for the country you are in.
  2. Enter the country code (US is 1), area code (without the leading 0) and phone number.
    Example, to the US dial +16171231234, to the UK dial +442079432772 and to Australia dial +61396747000.
  3. Press the Answer key and wait for the call back.
    Ignore the text shown on your screen such as 'Call Waiting' or 'Call Blocked'. You will be briefly disconnected for 10-30 seconds then will receive a call back.
  4. Press the Answer key to answer the call.
    After 10-15 seconds your call will be connected.
  5. Press the End key to finish the call.

How to receive a call

Just like at home…when your phone rings simply press the Answer key to answer the call.

How family and friends can call you

Your family and friends must enter the international dialing prefix for the country they are in followed by your mobile phone number. For example, they need to dial 011 then your mobile number if they are in the US.

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Recharging your account

Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add €25, €50, €100, €150, €200 to your mobile account.

There are three easy ways to recharge your account.

Using the website

Recharge online now!

Using a landline, hotel or payphone (toll free call) or mobile phone (per minute rate applies)

  1. Dial the toll free access number for the country you are in.
  2. Enter your phone number then press the hash key.
  3. Press 1 to recharge using the Self-service phone menu.
  4. Follow the voice prompts to recharge your account.

Via 24/7 Customer Service

  1. Dial the toll free access number for the country you are in.
  2. Press the call, send or OK key (ignoring any messages on the screen), and wait for the call back.
  3. 3. Answer the call normally.
    After 10-15 seconds your call will be connected.
  4. Press 0# to speak to Customer service.
  5. 5. Press 0 for English.

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Contacting Customer service

From landlines, hotels and payphones:

  1. Dial the access number for the country you are in.
  2. Press 0# to speak to Customer service.
    Press 0 for English
    Press 1 for French
    Press 2 for German
    Press 3 for Portuguese
    Press 4 for Spanish
    Press 5 for Italian

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Handset compatibility

This service works with virtually all GSM handsets. If you have difficulty using the service in your handset, please contact Customer service

The SIM card and calling credit will expire if the account has not been charged for nine months. If your calling credit has expired, please contact Customer service

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